Payroll Team Services Specialist

Job Title: Payroll Team Services Specialist 

Department: Corporate Finance 

Reporting To: Manager, Payroll and Team Services

Employment Type: Full Time 

Location: Philadelphia 

Overview: 

Audacy Team Services is responsible for processing biweekly and semimonthly payroll in Workday. Additionally, we are responsible for maintaining the integrity of employee data and promptly addressing inquiries and requests related to employee information, changes, and reporting – all housed within our HRIS system (Workday). A member of Audacy Team Services is expected to show optimal customer service when providing administrative support to employees and work closely with the HR and Finance teams to facilitate the Hire-to-Retire process.

What You'll Do:

• Process multi state payroll for over 500 employees, including union employees across multiple unions in Workday. 
• Perform calculations in overtime, PTO, and union contributions.
• Prepare weekly, monthly, and quarterly financial reports that include summaries of earnings, tax deductions and union dues for team audits, finance team and managers requests.
• Resolve payroll discrepancies and respond timely to employee queries.
• Provide initial resolution support and ensure prompt, accurate, and consistent handling of inquiries via Zendesk ticketing system, virtual meetings, and face-to-face engagement.
• Process employee data changes related to payroll, benefits, PTO, employment verifications, job changes, salary, terminations, org-level changes, and HR transactions.
• Provide aid and guidance to employees seeking to update personal information in the HRIS system, currently Workday.
• Adhere to ATS Service Level Agreement (SLA) to ensure optimal customer service is consistently achieved.
• Own market documents that support all changes (Contracts, CBAs, Offer Letters, Notification Forms, etc.) to employee data and payroll.
• Partner with Subject Matter Experts (SME) to resolve specific inquiries that require further research and knowledge.
• Participates in team projects and identifies process improvement opportunities.

More About You:

A well-rounded team player that can work independently and in group settings on a day to day basis. Someone who is great at multitasking, meeting deadlines, and open to gaining more payroll experience.

Required:

• 2+ years of Payroll or data processing work experience.
• 2+ year of Workday experience.
• 1+ year of customer service related work experience.
• 1+ year of previous experience working with multiple unions, preferably in the media industry (specifically AFTRA, WGA, IBEW).
• Previous experience with multi state payroll.
• Previous experience with employee data or HRIS functions.
• Excellent written and verbal communication skills.
• Ability to meet strict deadlines.
• Shows integrity, discretion, and sensitivity to confidential data.
• Solution-oriented, organized, and highly attentive.
• Ability to work in a fast paced and constantly changing environment.
• Ability to research, interpret, and reconcile data.
• Ability to keep stakeholders informed.
• Bachelor’s degree in Finance or related field.

Preferred:

• Google Suite.

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.

We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram.

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.