Technical Support Engineer

Job Title: Technical Support Engineer 

Department: Corporate Digital 

Reporting To: Director, Amperwave Operations 

Employment Type: Full Time

Location: Philadelphia OR Vancouver, WA - Hybrid 

The anticipated salary range for individuals expressing interest in this position is $80,000.00/Yr. - $90,000.00/Yr.

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Overview:

Amperwave helps broadcasters and podcasting publishers monetize digital audio audiences. As a Technical Support Engineer, you will support our customers’ needs including, but not limited to, the installation, maintenance, and daily product support of proprietary software and services. In addition to being responsible for general support related activities you will also interface with Engineering, Product, and Sales on a daily basis. If you consider yourself a computer guru and thrive in a fast-paced environment, this is a fantastic opportunity in the IT/Engineering field.

What You'll Do:

• General helpdesk support and knowledge base management. We use Zendesk primarily working through Work directly with clients to install and configure Streaming and On Demand software. Position will have a podcasting focus initially.
• Provide technical guidance and information to users.
• Become an expert with our ad server, streaming servers, podcasting platform and all related services such as web players, and API integrations with 3rd parties.
• Provide basic software support and troubleshooting for clients, partners and internal departments by resolving or recommending solutions to their issues.
• Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues.
• Create and maintain documentation for internal and external needs.
• Work with web-related technologies, basic JavaScripting, API troubleshooting and more.
• Assist as needed in special projects ranging from data entry to building custom tools or reports.
• Effectively communicate product bugs and issues to management and established groups.
• Rotate through a weekly on-call shift with the rest of the team.
• General working hours are 8-5.

More About You: 

Required:

• Associates degree in a Computer Science/Information Technology related field or equivalent experience.
• Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware.
• Excellent verbal and written communications skills are required.
• Effectively communicate to a technical or non-technical audience.
• Basic understanding of web technologies and techniques (JavaScript, HTML).
• A solid grasp of the Microsoft Office Suite, Google Docs and Jira.
• Strong attention to detail while being self-directed.
• Able to balance competing tasks in a rapidly changing environment.
• Enthusiasm for new technology and strong team spirit. We collaborate constantly. 
• Willingness to ask questions and adopt a learning mindset. 
• Ability to troubleshoot and resolve technical issues is a MUST.

Preferred:

• Experience with AI tooling.
• Experience pulling data from SQL databases.
• Experience in the radio broadcast, advertising or streaming industry is a plus.
• Knowledge of streaming media protocols: HTTP Live Streaming (HLS), and Icecast.
• Experience with audio engineering is a plus.

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.

We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram.

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.