National Sales Operations Coordinator, TWIN

Job Title: National Sales Operations Coordinator, TWIN

Department: Sales/Operations

Reporting To: VP, TWIN

Employment Type: Full-Time

Location: Austin, TX | Dallas, TX | Houston, TX

Work Arrangement: On-Site, Hybrid

Overview:

The Sales Operations Coordinator provides essential operational and administrative support to the TWIN department, ensuring the high-frequency and accurate delivery of traffic and weather sponsorships across multiple radio stations and markets. This role operates in a high-volume environment where attention to detail and data accuracy are critical, as errors directly impact revenue, client relationships, and operational efficiency.

This role is ideal for someone who thrives in a detail-driven, high-volume environment and takes pride in getting things right the first time. The ideal candidate is highly organized, naturally double-checks their work, and understands that accuracy, follow-through, and consistency are essential to supporting revenue and client satisfaction.

What You'll Do:

• Reporting & Analytics: Generate daily and weekly revenue cadence reports for management.
• Inventory Tracking: Create weekly enterprise-wide reports highlighting unsold and available market inventory.
• Ad-Hoc Reporting: Compile specialized reports, including vertical category analysis, TWIN entitlements, rate and inventory benchmarks, lead generation, and spot time verification.
• Multi-Market Order Entry: Process buys spanning 10 to 50+ markets simultaneously, ensuring rates, flight dates, and dayparts are entered accurately and verified prior to submission.
• Inventory Oversight: Monitor sell-out levels and proactively coordinate adjustments due to oversell to retain revenue.
• Creative & Script Logistics: Serve as the primary point of contact for multi-market client copy and ensure all creative meets requirements prior to airing.
• Client Onboarding: Steward deals from signed contract through on-air execution, ensuring accuracy and timeliness.
• Aircheck Management: Pull and organize airchecks and distribute to management and station reps as needed.
• Compliance & Performance Tracking: Audit logs to verify all sponsored segments aired as contracted and coordinate make-goods when needed.
• Discrepancy Resolution: Reconcile billing discrepancies by cross-referencing insertion orders with broadcast logs.
• Strategic Ad Displacement: Execute urgent directives to remove or adjust creative across the network.
• Market Research: Gather data on competitive spending and local trends to identify growth opportunities.
• Post Log/Post Campaign Analysis: Generate reports to validate delivery and demonstrate audience reach.

Required:

• Experience: 3-5 years experience supporting media or sales operations
• Media Literacy: Solid understanding of the broadcast radio landscape and systems preferred.
• WideOrbit Systems: Complete SA101, SA102, and SA103 within 14 days to support order entry and scheduling accuracy.
• vCreative Software: Complete training and certification within 30 days to manage commercial copy and workflows.
• Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
• Project Management: Ability to manage multiple deadlines across markets and time zones.
• Data Integrity & Accuracy: Exceptional attention to detail, ensuring accuracy across contracts, logs, and reporting.
• Professional Communication: Strong interpersonal skills to coordinate with teams and clients.
• Problem Solving: Ability to identify issues and resolve them proactively.

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Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.

We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram.

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.