Office Manager & Sales Operations Assistant

Job Title: Office Manager & Sales Operations Assistant 

Location(s): Pittston, PA

Overview:

Audacy Wilkes-Barre/Scranton is seeking an organized, proactive, and solutions-oriented Office Manager & Sales Operations Assistant to be the heartbeat of our local market.

Based in Pittston, PA, this role is the go-to person for our team, focused on creating efficient systems, managing the day-to-day operations of our office, and providing essential support to the Sales department for our leading brands: 98.5 KRZ, Froggy 101, WILK News Radio, and La Mega 102.3.

If you are passionate about process improvement, thrive on helping others succeed, and want to be the operational foundation for a dynamic media company, this is your opportunity!

What You'll Do:

This role is divided into three interconnected areas, with a primary focus on systems, organization, and employee support:

Office Management & Systems Creation: 

• Operational Excellence: Serve as the central hub for the entire office, ensuring all administrative functions operate efficiently and seamlessly.
  
• Staff Support: Act as the first point of contact for employee administrative needs, assisting managers and department heads with various requests to free up their time to focus on core business objectives.
  
• System Development: Identify and implement new or improved office systems, procedures, and tools for better file management, communication, and resource tracking.
  
• Office Environment: Manage all facility aspects, including coordinating maintenance, overseeing cleanliness, and ensuring the office is professional and fully equipped.
  
• Supply Chain: Oversee inventory, purchasing, and stocking of all office, breakroom, and administrative supplies, managing vendor relationships and budgets.

Sales Operations Support:

• Process Facilitation: Streamline the workflow between Sales and other departments (Traffic, Programming, Business) to ensure timely and accurate execution of client campaigns.
  
• Documentation: Assist Account Executives (AEs) with high-level preparation of sales proposals, presentations, and client correspondence, ensuring all materials are professional and error-free.
  
• Traffic Support: Support the team with the accurate and timely entry of advertising orders, production orders, and schedule changes within the station's traffic software.
  
• Reporting & Data: Compile, generate, and distribute essential sales reports, including pre-logs, post-logs, and revenue summaries, to aid the General Sales Manager (GSM) and AEs in tracking performance.

General Administration: 

• Front Desk Leadership: Manage the multi-line phone system and serve as the professional first impression for all visitors, clients, and listeners.
  
• Executive & HR Support: Provide confidential administrative assistance to the Market Manager and HR functions, which may include managing calendars, processing expense reports, and assisting with new-hire paperwork.
  
• Logistics: Coordinate incoming and outgoing mail, packages, and deliveries.

More About You:

Required & Preferred:

• 2+ years of proven experience in an office management, high-level administrative assistant, or operations assistant role. Experience in media, broadcasting, or a high-volume sales environment is preferred.
  
• A "system thinker" with a demonstrated ability to create structure, identify bottlenecks, and develop streamlined processes that aid employee efficiency.
  
• Exceptional organizational, time management, and follow-up skills; must have a meticulous attention to detail.
  
• Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and a proven aptitude for quickly learning new systems and software.
  
• Excellent interpersonal and communication skills (written and verbal) with the ability to interact professionally with staff, management, clients, and the public.
  
• Self-motivated, proactive, and capable of working independently to achieve goals.

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country’s two scaled radio broadcasting groups with leading positions across the country’s largest markets, as well as one of the country’s largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.