Audacy is looking for a Manager to join our Technical Operations & Support team within Audacy’s Digital Operations. You will be responsible for leading a technical managed services support team with one goal: providing world-class customer experience to Audacy’s internal and external customers. You will own the daily management of our support team across all inbound channels and exceed service level and quality objectives. Your responsibilities will include coaching top talent, driving efficiencies and improvements in the service we deliver to our customers and internal teams. You will be directly responsible for putting in best practices for the support team meant to drive towards the constant improvement of the customer experience while also improving process and performance. You must thrive in a fast-paced, ambiguous environment while motivating, recognizing, coaching, and training members of your team.
Shifts are subject to change based on business needs but we’re hiring manager positions for the following:
A Shift: 7am ET - 3pm ET
B Shift: 12pm ET - 8pm ET
Location: This opportunity is available remote, however, the majority of the team sits in Philadelphia and Chicago.
What You'll Do:
Required & Preferred:
Preferred:
Audacy, Inc. (NYSE: AUD; OTC: AUDA) is a leading multi-platform audio content and entertainment company with the country’s best collection of local music, news and sports brands, a premium podcast creator, major event producer, and digital innovator. Audacy engages 200 million consumers each month, bringing people together around content that matters to them. Learn more at www.audacyinc.com, Facebook (Audacy Corp), X (@AudacyCorp), LinkedIn (@Audacy-Inc), Instagram (@lifeataudacy) and Threads (@Audacy_Corp).
Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis
Software Powered by iCIMS
www.icims.com