Call Center Operations Assistant/Sales Development Representative - Remote

Job Locations USA-NY-Rochester
ID
2022-4711
Category
Business Dev / Sales
Type
Regular
Telecommute
Yes

Overview

Overview

 

The Audacy Call Center is a team within Audacy’s sales department.  This team sets appointments in over 40 Audacy markets in the U.S.  for local advertising sales team members.  The team focuses on both outbound activities (telephone and email) and handling inbound inquiries. The Inside Sales Operations Assistant assists the leadership team in specific tasks related to the functioning of the Inside Sales team as a whole.

This position is 80% acting as a Sales Development Representative, appointment setting for our outside sales team and 20% acting as an Operations Assistant.

The Inside Sales Operations Assistant role includes handling tasks delegated to them by the leadership team to facilitate the productivity of the team as a whole. These can vary from updating calendars and spreadsheets to reviewing calls for quality improvement opportunities, and may change on a day to day basis based upon the needs of the team.

 Maintaining a strong relationship with Audacy market contacts throughout the United States is also important to keep participation quantity and quality optimal.

 

Audacy offers full time employees with a comprehensive benefits package to include:  health care coordinator, medical, dental, vision, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, vacation, personal, parental, volunteer), 401(k) retirement plan, discounted employee stock purchase, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

 

 

 

Responsibilities

Responsibilities:

  • Maintain performance and standard expectations of a Sales Development Representative
  • Salesforce—testing and troubleshooting new processes and functionality as it pertains to the efficiency of the team
  • Consulting on and assisting with recruiting, interviewing, and onboarding/coaching of new team members
  • Daily mailbox maintenance, responding to and delegating incoming leads as needed
  • Inside Sales liaison for the Audacy outside sales teams and market leaders
  • Report tracking and maintenance as needed
  • Appointment oversight and tracking as needed
  • Some coaching of Sales Development Representatives and outside sales representatives
  • Acting as a backup for certain other leadership-related duties when the Supervisor and Manager are unavailable

 

Qualifications

Qualifications

Requirements:

  • Experience with Salesforce and spreadsheet tracking
  • Digital marketing or sales experience
  • Call center experience
  • Sales coaching and training experience

 

Ideal Candidates:

  • Team player; willing to take on additional tasks for the betterment of the team
  • 2+ years of Sales experience
  • Self-motivated
  • Strong communicator
  • Ability to multitask
  • Adaptable to change and evolving processes and procedures

About Us

Audacy, Inc. (NYSE: AUD) is a leading multi-platform audio content and entertainment company with the country’s best collection of local music, news and sports brands, a premium podcast creator, major event producer, and digital innovator. Audacy engages 200 million consumers each month, bringing people together around content that matters to them. Learn more at www.audacyinc.com, Facebook (Audacy Corp) and Twitter (@AudacyCorp).

EEO

Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.